Terms & Conditions

Terms and Conditions

Celine Travel Executive LTD

1. Definitions and Interpretations

1.1 In these Conditions:

“These Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Passenger and the Provider.

“The Passenger” means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider.

“The Provider” means Celine Travel Executive LTD.

“The Contract” means the contract for the provision of airport transfer services under these Conditions.

“The Service” means the service of transport to or from airports (including any instalment of the service or any multiple services) which the Provider is to supply in accordance with these Conditions.

2. Conditions

2.1

The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made by the Passenger.

2.2

A contract will only come into being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions by placing a reservation, booking with the provider via but not limited to the provider’s website (www.celinetravel.eu), via telephone, or via any representative agent.

2.3

The Contract will be subject to these conditions. The Provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the provider’s website and will come into effect 6 hours after posting.

2.4

No reservation submitted by the Passenger shall be deemed to be accepted by the Provider unless and until confirmed in writing by email, telephone or otherwise by an authorised representative of the Provider.

2.5

The specification for the services shall be those set out in the Provider’s sales documentation unless varied expressly in the Passenger’s reservation (if accepted by the Provider). The service will only be supplied as stated in the Provider’s price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents issued by the Provider are intended as a guide only and the contents shall not be binding on the Provider.

2.6

The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Provider’s specification, which do not materially affect their performance.

2.7

Sub-contracting companies are not authorised to make any representations or claims concerning the service unless confirmed by the Provider in writing by email, telephone or otherwise. In entering into the Contract the Passenger acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

2.8

No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise between the authorised representatives of the Passenger and the Provider.

2.9

The price of the Service shall be the price listed in the Provider’s published price list current at the date of acceptance of the Passenger’s reservation or such other price as may be agreed in writing by the Provider and the Passenger.

2.10

Where the Provider has quoted a price for the service other than in accordance with the Provider’s published price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify.

2.11

The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the Provider which is due to any factor beyond the control of the Provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Passenger, or any delay caused by any instructions of the Passenger or failure of the Passenger to give the Provider adequate information or instructions).

2.12

The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate details (names, addresses) of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.

2.13

Reservations made for service on the following dates will be subject to an additional surcharge of 50% on published prices:
24, 25, 26 December and 1 January.

2.14

A maximum waiting time of 15 minutes for address collections and 30 minutes for airport collections will be allocated, whereupon non-contact with passengers will classify the reservation as a “no show”.

No show definition:

If a passenger books a private hire car and fails to meet the driver at the pickup time (home, hotel or other private address, wrong date or time bookings).

If a passenger books an airport pickup and fails to meet the driver in the arrival hall within 1 hour after the flight landing time without contacting the driver.

All bookings made online or over the phone on the basis of paying cash to the driver but secured with a valid credit/debit card will be charged the full amount in the event of a no show.

All bookings prepaid by credit or debit card will not be refunded in the event of a no show.

2.15

All payments that are made in any other form than cash (pounds sterling) to the Provider for the provision of service on any confirmed reservation will result in a £3.00 booking fee.

3. Terms Of Carriage

3.1

The Provider’s prices are based on Passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check-in times and airline guidelines.

3.2

Waiting time:

  • First 30 minutes free for non-airport pickups

  • After that £0.30 per minute

Airport pickups:

  • 30 minutes free waiting from landing time

  • After that £0.30 per minute

(No charge for flight delays.)

3.3

Fares quoted are flat rates. Any diversions or additional stops will incur a minimum £5.00 charge per diversion.

3.4

Neither Celine Travel Executive LTD nor its drivers accept responsibility for loss or damage to luggage. Passengers must ensure luggage is loaded/unloaded.

Drivers may refuse transport if luggage exceeds safe vehicle capacity.

3.5

Standard vehicles carry maximum 4 passengers with luggage. Larger vehicles must be booked where required.

3.6

If unaccompanied luggage is transported, the passenger agrees to indemnify Celine Travel Executive LTD and its staff against any claims or liabilities.

3.6.1

If the driver cannot obtain a signature for luggage delivery, the luggage may be returned to head office where storage and redelivery charges may apply.

4. Cancellations / Cancellation Charges

4.1

Cancellations must be made:

  • Minimum 3 hours before pickup inside London

  • Minimum 4 hours before pickup outside London

Telephone: 07551452257

4.1.1

Failure to cancel within 3 hours (London) results in 100% charge.

4.1.2

Failure to cancel within 4 hours (outside London) results in 100% charge.

5. General Applications

5.1

The Provider shall not be liable for delays caused by factors outside its control including but not limited to:

  • Acts of God

  • Flood, fire or accidents

  • War or civil disturbances

  • Government restrictions

  • Traffic accidents or congestion

  • Strikes or industrial actions

  • Flight delays or cancellations

  • Power failures or computer system failures

5.2

All warranties implied by statute or law are excluded to the fullest extent permitted by law.

5.3

The Provider shall not be liable for loss of profit, indirect losses or consequential damages.

5.4

If a driver is delayed due to traffic, the Provider may attempt to send a partner vehicle.

If the passenger leaves the pickup location without contacting the Provider, no compensation will be payable.

5.5

If payment obligations are not met, the Provider may cancel or suspend services immediately.

5.6

The Passenger agrees that:

  • All business information relating to Celine Travel Executive LTD is confidential.

  • Employees or agents must comply with confidentiality obligations.

6. Miscellaneous

6.1

Failure by the Provider to enforce any provision does not waive future enforcement.

6.2

If any provision is invalid, the remaining provisions remain valid.

6.3

The Contract shall be governed by the laws of England and Wales.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information for two reasons:

  1. To process your booking

  2. To provide you with the best possible service

We will not send marketing emails unless you have given consent.

You may opt-out of marketing communications at any time.

The information we collect may include:

  • Name

  • Address

  • Phone number

  • Email address

  • Credit/debit card details

We will never collect sensitive information without your explicit consent.

You may request to see the information we hold about you by contacting us. If any information is incorrect we will correct or delete it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.